LESSON PRICES PER 10 WEEK SCHOOL TERM​

1st swimmer ........................................................................ $215.25
2nd swimmer — 5% discount applies ................................. $204.49
3rd swimmer — 10% discount applies ................................ $193.73
4 swimmers — family discount of 15% applies .................. $182.96

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COACHING PRICES PER 10 WEEK SCHOOL TERM

Mini Monsoon Full Lap ...................................................... $231.00
Cyclones ............................................................................. $231.00

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HOLIDAY INTENSIVE SWIM & SURVIVE 5 DAY PROGRAM

5 x 45-minute classes .........................................................$ 110.00

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NEW ENROLMENTS

New enrolments must be paid in full by the end of the first week of term.

Please note: if payment has not been received by the end of the first week of term, the enrolment will be removed, and you will still be charged for the first week of term.​

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RE-ENROLMENTS / ROLL-OVERS

Re-enrolments and roll-overs must be paid in full, or payment arrangements must be finalised, by Week 1 of the school term.

Please note: if payment has not been received or finalised by the end of the first week of term, the enrolment will be removed, and you will still be charged for the first week of term.​

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FOR YOUR INFORMATION

1. Please check in with your child’s teacher on arrival for class. A map of class zones is available on the front desk in front of the office. Please use your iClassPro app to check which colour zone your child is in.

2. There will be no lessons on public holidays.

3. The swim school reserves the right to change a teacher if the need arises.

HEALTH WARNING

Please take into consideration the health of other children and instructors by not allowing your child to swim if they are suffering from a contagious condition, including but not limited to diarrhoea, chicken pox, measles, cold or flu symptoms, head lice, school sores, conjunctivitis, or any other contagious illness.

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FACILITY RULES & REGULATIONS

Please be considerate of others and follow the Goldfishbowl Swim School rules. Compliance with these rules and the direction of all staff is expected at all times to provide a safe, hygienic, and enjoyable experience for everyone.

• Always walk; no running.

• Enter the pool safely. Running, flipping, or bombing into the pool is not permitted.

• Observe and obey all signs.

• Parents, guardians, or carers of children under the age of 10 must remain at the facility at all times.

• Children under the age of five must be within arm’s reach of a parent, guardian, or carer at all times whilst in the facility, in or out of the water.

• Children aged 5 to 10 must remain within a line of sight of a parent, guardian, or carer at all times whilst at the facility, in or out of the water.

• Mobile phones and cameras are not permitted in the toilets or changerooms.

• All swimmers must wear appropriate and clean swimwear.

• Young children must wear an aqua nappy. Regular nappies are not permitted in the water.

• Students are not to enter the water until accompanied by a Goldfishbowl Swim Instructor.

• Bottles and glassware are not permitted within the center.

• Alcohol is not permitted.

• Food is not to be eaten inside the pool or playground areas. Food is to be eaten in the breezeway of the facility.

• Animals are prohibited.

• Dangerous behaviour will not be tolerated.

• Smoking or vaping is not permitted at any time within the Goldfishbowl Swim School facility.

• Chewing gum is not permitted at this facility.

Videos or photos are not permitted to be taken of other children or families other than your own.

Goldfishbowl staff reserve the right to refuse photos being taken on pool deck during lessons.

Goldfishbowl staff may only take photos of children and families if permission has been given by the accompanying adult, guardian, or carer.​​​

MAKE-UPS

Make-up tokens are only available to current customers with an active enrolment and an account that is paid in full.

To be eligible for a make-up token, notice of absence must be submitted before the scheduled class start time. Make-up tokens are a self-service offering only and must be requested through the online customer portal, or the iClassPro app. Make-up token requests cannot be processed by phone, email, or at reception.

Once the missed class has concluded and attendance has been entered, a make-up token will be issued to the customer account. The token will be valid for 14 days from the date of the missed class.

To redeem a make-up token, customers must book their make-up lesson through the online customer portal, or the iClassPro app. Make-up lessons are subject to availability and can only be booked into a suitable class at the student’s current enrolled level.

If a suitable make-up lesson is not available within the 14-day validity period, the token will be forfeited. Make-up tokens cannot be extended, transferred, exchanged for cash, or applied as a credit to an account.

Make-up lessons can be booked a maximum of 14 days in advance.

Make-up lessons cannot be booked during the final week of a term.

A maximum of four (4) make-up tokens per student, per calendar year, may be issued.

Make-up tokens are only valid while the student remains currently enrolled at Goldfishbowl Swim School.

REFUNDS/ CANCELLATIONS​

All requests to cancel classes or apply for a refund must be made in writing and submitted to Management.

Refund requests must include the reason for cancellation, you will then be issued with a refund request form to submit.

Please note that any portion of payment made using a Northern Territory Government voucher or Water Safety Awareness voucher cannot be refunded as cash or credit.

Refund requests will be reviewed by Management. Approved refunds will be processed according to the date written notice was received and any applicable terms and conditions.​

ONE TIME PAYMENT DISCLOSURE ​

When paying online, surcharge fees from our payment gateway will apply as follows:

• Mastercard credit: 1.98%

• Visa credit: 1.98%

• Credit and debit card transactions: 33 cents per transaction

• Failed bank account payments: $5.50 per failed payment

By making a payment, you acknowledge that the payment details provided are true and complete, and that any charges incurred will be honoured by your credit card company or financial institution.

You are responsible for payment of all enrolled classes, whether or not your student attends, until written notice is provided to Goldfishbowl Swim School advising that you wish to withdraw your student from their class or classes.

If written notice is not received, fees may continue to be charged until such time as notice has been provided and processed